Cardiovascular Services Administrator

Job Purpose:   The Director of Cardiovascular Services is responsible for the leadership, successful operations, and quality of Cardiovascular Services at the facility.  

Job Summary :

The Cardiovascular Director facilitates the integration and teamwork of all Cardiovascular Departments for optimal care of patients.  

The Director works in conjunction with the facility administrative staff and the Cardiovascular Services Medical Director to ensure the highest level of care for patients, and ensures that all services provided meet all regulatory requirements and guidelines.

The Director works with physicians to adopt and incorporate quality initiatives, understand economic considerations, and increase physician/hospital alignment.

The Director is responsible for development of strategic and tactical plans to maximize the effectiveness of Cardiovascular services at the facility.   This includes budget planning and management (capital and operational).

The Director is responsible for ensuring that Cardiovascular Services are performing in conjunction with the mission and values of the facility and of HCA, including participation in goals and processes derived from HCA initiatives.

Essential Qualifications:

-                 Education:   College Degree, Masters preferred (MSN, MBA, or MHA)

-                 Licensure:   Current state Registered Nurse license

-                 Experience:   Minimum of 5 (prefer 10) years in Cardiovascular Services, with at least half of those years in Cardiovascular leadership (prefer in a program with full Cardiovascular services)

-                 Other:

Patient Populations Served :   All patient populations are served, from Neonate/Infant to Adult/Geriatric.

Essential Skills and Abilities:

-                 In depth knowledge of Cardiovascular standards of care and regulatory issues.

-                 In depth and up-to-date knowledge of the financial environment of healthcare, in particular Cardiovascular care.

-                 Excellent skills in computer technology.

-                 Knowledge and skills in adult learning, and effective teaching and mentoring skills.

-                 Knowledge and skill necessary to address age appropriate considerations related to the communication and safety needs of the patient populations served at the facility.

-                 Self-directed and has the ability to meet goals with little supervision.

-                 Proactive mindset.

-                 Analytical and problem-solving skills, including knowledge of statistics.

-                 Strong organizational skills, including the ability to plan, implement, and follow-up, the ability to focus, and research skills.

-                 Solid communication skills, including listening and validation, written and spoken skills, tact and diplomacy, presentation skills.

-                 Ability to work as a team member and to promote teamwork.

-                 Complete professionalism, including the qualities of confidence, motivation, accountability, integrity, and humility; always maintains confidentiality; Practices business diversity.

-                 Effective skills in conflict management.

-                 The ability to establish and maintain strong relationships through outstanding personal skills, including objectivity, flexibility, patience, trustworthiness, and sincerity.

Areas of Responsibility:

-                 Community Outreach

-                 Emergency Department/Chest Pain Center

-                 Non-invasive Cardiology services (EKG, Stress, Holter, Echocardiography)

-                 Cardiac Cath Lab

-                 Cardiovascular Operating Room

-                 Cardiovascular Nursing Units

-                 Cardiac Rehabilitation

Job Knowledge   - Completes position responsibilities following established guidelines and protocols within the appropriate time frame.

-                 Meets deadlines

-                 Demonstrates the ability to set priorities

-                 Performs well in stress and emergency situations

-                 Ensures accuracy and completeness of work performed

-                 Follows established procedures performing job functions

-                 Demonstrates a thorough knowledge of cardiovascular standards of care

-                 Demonstrates a thorough knowledge of work practices

-                 Is knowledgeable of emergency procedures

-                 Is knowledgeable of new technology

Leadership - Provides effective and responsive leadership for Cardiovascular services.

-                 Demonstrates qualities of a role model, clearly focused on the goals and objectives of cardiovascular services and the facility.

-                 Supportive of the organization internally and externally.   Takes pride in the image of the organization and displays a optimistic attitude.

-                 Articulates the future vision to all levels of the organization, including development and implementation of new services.

-                 Comfortable with change and can lead processes through to completion.

-                 Accurately assesses, plans, designs, integrates, coordinates, and directs services, using a collaborative process, according to the scope of service offered by each department, that is consistent with resource allocation, organizational policies and operational plans.

-                 Oversees all management functions related to the service area including budget, payroll, staffing, scheduling and delivery of care, performance evaluations and competencies, and safety plans.

-                 Demonstrates cost-effective approaches to delivery of services.

-                 Maintains professional education and participates in professional organizations appropriate to the position and cardiovascular services.   Is the primary facility contact for HCA.

-                 Excels in proactive use of time and demonstrates exceptional organization skills, including prioritization.

-                 Effectively leads and promotes good outcomes in committees responsible for.

-                 Counsels and mentors associates and provides for professional growth opportunities.

Communication, Interpersonal Skills, and Teamwork - Demonstrates excellent skills in all forms of communication, and works well with others in the spirit of teamwork and cooperation.

-                 Demonstrates effective verbal and written skills, including the ability to write extensive proformas, proposals, and reports, the ability to deliver effective presentations and speeches, and the ability to share this knowledge with others.

-                 Effectively presents information regarding complex issues and subjects.   Helps other team members to grasp and understand issues.  

-                 Fosters teamwork and collaboration within cardiovascular services and other facility departments.

-                 Leads multidisciplinary team efforts for cardiovascular services.

-                 Maintains confidentiality of patient and employee information in verbal, written, and electronic information.   Compliant with all HIPPA regulations.

-                 Communicates problems, work flow, opportunities for improvement, and other relevant issues to leader and others as appropriates.

-                 Provides constructive input, suggestions, and support to foster process improvement within departments.

-                 Consistently displays behavior that enhances the image of the organization as evidenced by professional and courteous behavior toward all customers.

-                 Demonstrates respect for others' opinions, judgment, and capabilities.

-                 Resolves effectively conflict with others.   Assists others appropriately to address issues and works to resolve concerns in a manner to show dignity and respect to all parties.

Improving Organization Performance and Customer Service

-                 Maintains organizational performance goals.

-                 Proactively supports the delivery of quality of service and promotes this as a fundamental value of employment at the facility.  

-                 Assesses, plans, and develops standards and measurement tools to assess and improve staff and hospital performance in the care of cardiovascular patients and patient safety.

-                 Utilizes HCA initiatives and resources in promoting improvement in cardiovascular patient outcomes.

-                 Maintains appropriate regulatory compliance.   Knowledgeable of legal and ethical obligation of the work and serves as a resource to team members.   Identifies and reports instances of impropriety through approved mechanisms.   Functions as a role model of personal and professional integrity.

-                 Oversees a service safety plan to reduce hazards and risks, prevent accidents and injuries, and maintain safe conditions for staff, patients, and physicians.

-                 Assists team in identifying and complying with policies and regulatory standards of appropriate and adequate documentation.

-                 Continuously improves service outcomes by overseeing development and follow-through of improvement opportunities that are consistent with the hospital mission, vision, and scope of services and with the HCA corporate vision.

-                 Acts as a role model for staff on responsiveness to customer satisfaction issues, routinely meeting and exceeding customer expectations.

-                 Actions reflect an excellent understanding of customer service: resolves difficult or challenging situations in an innovative manner; consistently plans ahead to decrease inconveniences to customers.

-                 Sets clear goals and expectations for customer service within the team.   Shares customer service information.   Provides resources necessary to meet customer service goals.  

-                 Demonstrates a high degree of sensitivity for privacy and confidentiality.   Treats customers with dignity and respect and holds team members accountable to the same standards.

Planning and Resource Management

-                 Develops strategic and budget planning for the service.

-                 Demonstrates excellent resource management, including awareness of cost and reimbursement implications for the facility.   Serves as role model for others in this area.

-                 Utilizes data available in planning and decision making for the service.   Monitors volumes, outcomes, customer service, and payer mix.

-                 Assesses department staffing needs and communicates needs appropriately.   Facilitates appropriate training and educational opportunities for staff for maintenance of competency.   Participates in recruitment and retention efforts for staff.

-                 Monitors changes in markets served and reacts appropriately, including changes in technology, trends in volumes and treatment options, opportunities for growth.   Actively searches for new markets and growth opportunities.

-                 Uses available resources and marketing information to develop effective service promotions and marketing plans.

-                 Interacts with external suppliers to promote the hospital's ability to maintain and expand market share.

Hospital and Department Policies and Procedures

-                 Adheres to established hospital and department guidelines and protocols.   Supports the hospital mission, vision, and values, as well as those of HCA.

-                 Accepts and supports change within the organization.

-                 Adheres to hospital/department personnel policies.   Acts as a role model in these policies for staff.

-                 Is competent and responsible in following safety and security policies of the hospital.

-                 Conducts all interactions and service in keeping with institutional and corporate ethics and compliance policies.